Retention Services
We don’t just spot what’s wrong—we help fix it. From early signs of disengagement to patterns of turnover, we help you take practical steps to keep the people you can’t afford to lose.
Why Retention Matters Now
A resignation is rarely sudden.
Before someone leaves, they check out—mentally, emotionally, or socially.
The cost?
Time, trust, productivity, and morale. It adds up quietly.
We don’t just give you feedback.
We help you act on it—with tools, language, and step-by-step support.
This is retention support built for busy owners and overworked managers who don’t need more theory.
They need real traction.
What We Offer
🟡 Retention Audit & Fix Plan
We start with clarity—but we don’t leave you with a report.
You’ll walk away with a prioritized action plan and our help putting it into motion.
Includes:
- Stay interviews or anonymous team pulse
- Clear patterns and friction points identified
- 30-day fix plan with actions you can actually take
- Support in implementing first steps (1:1 or leadership check-ins)
👉 For teams facing subtle turnover or morale dips.
🟡 Team Friction Reset
Sometimes a good team gets tangled—too much tension, unclear roles, or repeated misunderstandings.
We help you clear the air and reset the way your team works together.
Includes:
- 1:1 interviews with team members
Friction map (who/what/where it’s showing up) - Realignment meeting facilitation or coaching
- New role clarification or process reset, if needed
👉 For teams stuck in patterns—but worth keeping.
🟡 Soft Restructuring & Realignment Support
Retention doesn’t mean staying the same.
We help you reconfigure teams gently—whether it’s to prevent burnout, support a transition, or shift expectations.
Includes:
- Role reshaping based on strengths + gaps
- Coaching leaders on how to communicate change
- Supporting soft exits or transitions internally
- Optional candidate search for a replacement
👉 For teams in change mode who want to stay human about it.
🟡 Manager (1:1) Retention Support
We work directly with team leads or owners who are struggling with how to keep people engaged, loyal, and steady—especially in high-turnover sectors.
Includes:
- Private calls or messaging support (over 30 days)
- Personalized advice for tough situations
- Messaging drafts or conversation prep
- Follow-up check-ins to monitor progress
👉 For decision-makers who need backup before people burn out or walk away.
Our Process
Quick Discovery Call – Tell us what you’re noticing (even if you can’t fully name it). Choose the Right Entry Point – We’ll suggest interviews, mapping, or friction reset work. We Support the Fix – This is where we help you act—calmly, clearly, and with your leadership voice. Follow-Up – You won’t be left hanging. We follow up to see what’s shifting and where more support may help.
What Sets This Apart
We stay involved. This isn’t a report—we help deliver the fix. We speak manager. You don’t need scripts. You need language that works. We protect your culture. Fixing doesn’t mean finger-pointing. We keep dignity at the center.
Retention Package Pricing
🟦 Mini Retention Audit
$795 CAD
3 stay interviews
Key friction point mapping
Summary report with next-step recommendations
🟨 Full Team Insight
$1,495 CAD
Up to 8 stay interviews
Anonymous pulse check (optional)
Friction map + insight report
30-day Fix Plan with suggested actions
🟧 Soft Restructure Support
$1,995 CAD+
Role clarity consultation
Support with internal shifts or exits
Leadership debrief + morale rebuilding
Team realignment recommendations
⚠️ Optional Add-Ons
Stay Interview (per person) – $175
Mini Friction Map (teams under 10) – $495
Manager Messaging Support – $295
Exit Interview + Analysis – $275 per person
Mini Fix Session (1:1, 45 mins) – $150
Follow-Up Check-In (1 month later) – $95
What does “retention work” actually involve?
Retention isn’t about perks or ping-pong tables. It’s about understanding why people stay—and why they might leave. We help you spot early signs of disengagement, clarify expectations, realign roles, and improve team flow. Whether it’s one person or the whole team, we look at what’s working, what’s not, and what to do next.
Is this only for teams in crisis?
Not at all. In fact, the best time to do retention work is before things unravel. If you’re sensing subtle friction, shifts in morale, or you’ve had a few quiet exits, that’s the perfect time to assess and act. Early action prevents bigger (and more expensive) issues later.
What’s the difference between this and HR?
We’re not here to replace HR—we’re here to support it. While internal HR handles policies and day-to-day people management, we offer outside perspective, confidential insight gathering, and specialized tools to address the deeper reasons people disengage or leave.
What kind of businesses do you work with?
We work with small and mid-sized teams—across industries like healthcare, trades, admin, retail, and service. If you’ve got people working together and trying to stay aligned, we can help. Most of our clients don’t have large HR teams, which makes our work both impactful and practical.
How do you gather insights without causing fear or gossip?
We approach teams with care and confidentiality. Interviews and pulse checks are done in a way that feels conversational, not confrontational. We don’t name names—we look for patterns, themes, and signals. The goal is to help your people feel heard while giving you real, usable feedback.
Will we get a report or next steps?
Yes. Every engagement includes a short insight report—clearly summarizing what we heard, what it means, and what you can do next. You’ll walk away with a Fix Plan that’s both actionable and realistic, so you’re not left guessing what to do after the insights come in.
Can we combine this with recruitment or restructuring?
Absolutely. Many of our clients start with recruitment and realize they need retention support too—or vice versa. We also offer light restructuring help when teams need role clarity, smoother handoffs, or internal shifts. It’s all connected—and we’re built to handle that.
How does payment work—and do you offer a guarantee?
For retention services, payment is due upon signing the service agreement. This allows us to begin scheduling interviews, assessments, or pulse checks right away.
While we don’t offer a “guarantee” in the traditional sense (like in recruitment), we stand by our work with a commitment to follow-through. Every package includes:
A written Fix Plan or summary report
A follow-up call to walk through the insights
Clear next steps tailored to your team’s reality
For larger packages or ongoing support, we also include a free 30-day check-in to help you stay on track or adjust based on what’s unfolding.
Our work isn’t templated or outsourced—it’s tailored, thoughtful, and grounded in what will actually move your team forward.